Coordinate and own your Book of Business for growth and to meet related business objectives –
Client Engagement: Be a point of escalation for Client/Talent issues arising on engagements within your Book of Business
Talent onboarding: Highly focused on a successful talent onboarding in the first 3 months of their engagement.
Talent Enrichment: Oversee programs that ensure successful delivery and a great engineer experience
Delivery Management & talent retention: oversee programs that prevent revenue churn within your BoB (i.e., Talent burnout, Talent mismatch, performance issues, compensation, etc.)
Delivery Enablement: resolve bottlenecks that impact delivery excellence through collaboration with relevant stakeholders
Addressing non-technical concerns that arise, and working with the TDM to address technical concerns: performance management, talent L&D, talent work impact, etc.
Data compliance on information shared in CRM tool
Document and create playbooks on managing key achievements in the talent journey – onboarding, F90, roll-off, resignations-mitigation, etc.
Feed trends and learnings to leadership to develop programs and features that will help us better serve our clients and talent.
Execute on core metrics – talent retention, client growth, talent Net Promoter scores, etc.